FAQ

Do you accept international orders?
Currently, only our tutorial is available for international purchase. Flowers ship in the continental US.

Do you create custom orders?
Absolutely! We offer a selection of made-to-order products online, along with items in stock. For any custom orders, please contact us directly. We are passionate about collaborating with you to craft something uniquely personalized. you can also check out @flowerby_KF on Instagram to see the many flowers we have created.

What is the lead time for made-to-order products?
Made-to-order products available on our website typically take 2-3 weeks to complete. For custom orders, we will discuss the lead time on an individual basis to ensure your needs are met.

How should I care for my flowers?
Please refer to our care instructions page for detailed guidance.

Do you accept returns?
We do not accept returns at this time.

What should I do if I have an issue with my order?
If you encounter any issues, please contact us directly. We are committed to resolving any problems you may have.

Can I pick up an order instead of having it shipped?
Yes, local pickups are available for customers in the New York City area. Our studio is conveniently located in Lower Manhattan.